We believe that your experience with our products does not end after purchase.

That is why we are committed to providing quality products, professional customer support, and reliable after-sales service.

Every genuine product purchased through our official sales channels is covered by warranty protection in accordance with the applicable warranty terms.

Genuine Products • Official Warranty • Professional Support

 

01. 1-YEAR OFFICIAL WARRANTY

We provide a 1-Year Official Warranty for products and applicable components, subject to the warranty terms for each product.

The warranty period begins from the purchase date stated on a valid proof of purchase.

During the warranty period, if a product is found to have a defect caused by a manufacturing defect or quality issue under normal use, customers may submit a warranty claim to our Customer Service team.

After the product has been inspected and the claim is confirmed to meet the warranty requirements, we may provide one of the following solutions:

Product repair
Component replacement
Product replacement
Other appropriate solutions based on the condition of the product

The final resolution will be determined based on the inspection results and the applicable warranty terms.

Important: Warranty duration and coverage may vary depending on the product model and specific components. Please refer to the warranty card, product page, or specific warranty terms included with your product.

 

02. WHAT IS COVERED BY THE WARRANTY?

The warranty applies to defects that meet all of the following conditions:

✓ Manufacturing Defects

Damage or defects caused by the manufacturing process or component quality, provided that the product has been used normally and according to the instructions.

✓ Proper Use of the Product

The product must be used according to its intended purpose, capacity, operating environment, and operating methods stated in the user manual.

✓ Official Products

The product must be purchased through our official store or authorized sales channels.

✓ Within the Warranty Period

The claim must be submitted while the applicable 1-year warranty period is still valid.

 

03. WARRANTY EXCLUSIONS

The warranty does not cover damage caused by improper use, accidents, negligence, or other external factors.

Examples include:

Damage caused by failure to follow the user manual
Damage caused by negligence or improper operation
Damage caused by impact, dropping, or external pressure
Damage caused by disassembly or repair by unauthorized parties
Unauthorized modifications or structural changes to the product
Damage caused by incompatible accessories or components
Damage caused by water, liquids, moisture, or unsuitable environmental conditions when the product is not designed for such conditions
Damage caused by unsuitable voltage or power sources
Damage caused by natural disasters, fire, flooding, lightning, or other external events
Cosmetic damage that does not affect product functionality, such as scratches or discoloration caused by normal use
Damage caused by commercial use when the product is designed for household use
Products with altered, removed, or unverifiable serial numbers, identification labels, or warranty seals
Products purchased through unauthorized channels

The above terms do not limit any consumer rights provided under applicable laws and regulations.

 

04. PROOF OF PURCHASE

Customers are advised to keep their proof of purchase properly for warranty claims.

Acceptable documents may include:

Purchase invoice
Order number
Payment receipt
Warranty card
Product serial number, if available

Proof of purchase is used to verify the purchase date, product model, and sales channel.

If the purchase information is incomplete, our team may request additional information for verification.

 

05. HOW TO SUBMIT A WARRANTY CLAIM

Our warranty claim process is designed to be simple and transparent.

Step 1 — Contact Customer Service

Contact our Customer Service team through the official support channels available at our official store.

Step 2 — Prepare Product Information

Please prepare:

Order Number / Invoice
Product Model
Serial Number, if available
Photos of the Product
Video Showing the Problem or Damage
Step 3 — Initial Inspection

Our team will conduct an initial assessment based on the information and evidence provided.

In some cases, customers may be asked to provide additional videos or follow simple troubleshooting instructions.

Step 4 — Claim Verification

After the inspection is completed, we will determine whether the reported issue meets the applicable warranty requirements.

Step 5 — Resolution

If the claim is approved, we will provide an appropriate solution based on the product condition and applicable warranty terms.

 

06. 7-DAY RETURN & EXCHANGE POLICY

Customers may request a return or exchange within 7 calendar days from the date the product is received, subject to the applicable terms and conditions.

A return or exchange may be requested if the product:

Does not match the product description
Arrives damaged
Is missing important parts or accessories
Has a verifiable quality issue

To ensure a fair and secure claims process, customers are strongly advised to record a complete unboxing video as evidence of the condition of the package and product upon receipt.

The video should ideally show the entire unboxing process, from the condition of the package before opening to the inspection of the product and its accessories.

Claims submitted without sufficient evidence may require additional inspection and may affect the approval process.

 

07. SHIPPING DAMAGE PROTECTION

We strongly recommend that customers check the condition of the package before accepting the delivery.

If the package shows:

Severe damage
Tears or signs of being opened
Damaged or opened seals
Signs of significant impact
Damage caused during transportation

If possible, customers are advised to refuse the delivery and contact our Customer Service team immediately.

If the package is accepted, please do not discard the packaging.

Immediately record a complete unboxing video and document the condition of the package, shipping label, seals, product, and all accessories.

This documentation may be used as supporting evidence when submitting a claim.

 

08. PRODUCT REPAIR OR REPLACEMENT

Once a warranty claim has been approved, the resolution will be determined based on the inspection results.

The solution may include:

REPAIR

The product may be repaired if the damage can be fixed and the product can continue to meet our quality standards after repair.

COMPONENT REPLACEMENT

Damaged components may be replaced with appropriate replacement parts.

UNIT REPLACEMENT

If the damage cannot be repaired or meets certain conditions under the warranty policy, a replacement unit may be provided.

The final resolution method will be determined based on the technical inspection results and applicable warranty terms.

 

09. PRODUCTS THAT HAVE BEEN REPAIRED

Products or components that have been repaired or replaced will remain subject to the original applicable warranty period, unless otherwise stated in a specific warranty policy.

Replaced components may become the property of the company for quality inspection and product management purposes.

 

10. SPARE PARTS & PRODUCT SUPPORT

We are committed to providing long-term product support during the applicable support period.

For products that are still supported, we will make reasonable efforts to provide spare parts and technical assistance, subject to availability and applicable product policies.

Spare part availability may vary depending on the product model, product age, and supply conditions.

 

11. CUSTOMER SERVICE

We understand that product issues may occur at any time.

Our Customer Service team is ready to assist customers with the information and solutions they need.

Customer Service Hours

09:00 – 18:30

Our team can assist with:

Product information
Usage guidance
Troubleshooting
Warranty inspection
Warranty claims
Returns and exchanges
Spare parts information
After-sales service

We will do our best to respond as quickly as possible during operating hours.

 

12. OFFICIAL PRODUCTS, BETTER PROTECTION

To ensure that you receive the applicable warranty and after-sales service, we strongly recommend purchasing products only through our Official Store and authorized sales channels.

Products purchased through unauthorized channels may be subject to different warranty terms and may not qualify for official after-sales service.

Shop Official.
Genuine Products.
Reliable Warranty.

 

13. OUR COMMITMENT

We do not simply want to sell products.

We want to build long-term relationships with every customer.

From the moment you place your order, receive your package, and use your product, to the time you need assistance after purchase, we will continue to provide a safe, professional, and reliable customer experience.

Made with Quality.
Backed by Service.
Built for the Long Run.

IMPORTANT NOTICE

This warranty policy provides general terms and conditions. Specific terms may vary depending on the product model, product category, component, warranty period, and sales channel.

In the event of any difference between this general warranty policy and the warranty card or specific warranty terms provided with the product, the warranty terms applicable to that specific product shall prevail.

All consumer rights guaranteed under applicable laws and regulations remain unaffected.